Questions about our legal terms and your rights
Your login credentials and personal contact details are deleted immediately. Transaction records and verification documents stay on file for seven years to meet compliance obligations. You can request final deletion of anonymised records after two years, depending on local law.
Each deposit is processed through encrypted payment gateways. Your bank or wallet provider also verifies the transaction on their end. We send you a receipt immediately; if a deposit doesn't appear in your account within 60 seconds, contact us and we'll trace it with your payment provider.
Yes. Go to Account Settings, select Security & Preferences, and choose 'Request My Data'. We'll prepare a file with all personal information, transaction history, and deposit–withdrawal logs within 30 days and email it to your verified address.
Withdrawal limits depend on local law and your account status. Your current limit is shown in the Wallet section of the lobby. Full withdrawal terms, daily caps, and verification requirements are listed in our Terms of Service, which you accepted when you opened your account.
We review our terms annually and when local regulations change. Any material change to data handling, payment processing, or account restrictions is announced via email to your registered address at least 30 days before it takes effect. You can opt out by closing your account.
We monitor local regulations and will notify you if your region's status changes. You will have 60 days to withdraw your balance. After that period, your account is frozen pending legal resolution, and you can request a refund of remaining funds through our support team.
Contact our Legal & Compliance team via email with your account details and description. We respond within five business days. If the issue is not resolved, you can escalate to our dispute resolution process, which is outlined in full in your account's Terms of Service.
